Two days ago I put up a post commenting on an article on the grayness of KM. This post has a good list of questions to consider when implementing KM.

The questions are:

1. What do people know?
2. What people do not know?
3. How to best leverage people’s knowledge?
4. How to convince people to share knowledge?
5. How to map what people know to a business process?
6. How to fill knowledge gaps?
7. How to capture unique knowledge?
8. How to prevent knowledge loss unless such loss is planned abandonment?
9. To whom or what to turn when people need to fill a knowledge gap?
10. How to get people the knowledge they need, when they need it?
11. How to repair knowledge processes if they fail?
12. How to capture and advocate lessons learned and best practices?
13. How to value unique and proprietary corporate knowledge?

I think they are all good questions. There are two that I think might deserve more emphasis than others.

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