Genuine Value – This That Really Make You Love Your Job
This post needs a paragraph of background information. I am a reservations clerk for Marriott. This experience occurred when I was working 12-hour shifts to while dealing with an exceptional demand for reservations due to hurricane Matthew in 2016.
I received a call from a Marriott Silver Elite Member. Silver Elites stay with Marriott often, they are a preferred guest and, rightfully so, also given special attention. This guest resided in Canada and wished to check several existing reservations in the southern United States. Specifically, he wanted to know if there were additional rooms available at the locations. Due to the number of hotels forced to close and the massive number of southern state residents fleeing for safety due to the storm, none had additional rooms. When informed, he replied “cancel those reservations other people need those rooms more”. I thanked him for his noble act, said goodbye and was ready to move on to the next call. I heard the voice in my head saying “wait”.
Instead of moving on to the next call, I made myself unavailable and contacted a Marriott Rewards Associate. I told her what occurred and asked if there was anything we could do to thank the man. She informed me that she would credit additional reward points (which can be used for free night stays) to his account and contact him to let him know why.
Pay rate, working conditions, perks, and benefits are certainly worthy of consideration regarding one’s job. However, less tangible experiences often add genuine value as well. This experience is one such example. Not only did my employer empower me to be able to interact in a positive manner, my supervisor said “sweet” and a co-worker with “awesome” when I described the experience.