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Genuine Value – This That Really Make You Love Your Job
This post needs a paragraph of background information. I am a reservations clerk for Marriott. This experience occurred when I was working 12-hour shifts to while dealing with an exceptional demand for reservations due to hurricane Matthew in 2016.
I received a call from a Marriott Silver Elite Member. Silver Elites stay with Marriott often, they are a preferred guest and, rightfully so, also given special attention. This guest resided in Canada and wished to check several existing reservations in the southern United States. Specifically, he wanted to know if there were additional rooms available at the locations. Due to the number of hotels forced to close and the massive number of southern state residents fleeing for safety due to the storm, none had additional rooms. When informed, he replied “cancel those reservations other people need those rooms more”. I thanked him for his noble act, said goodbye and was ready to move on to the next call. I heard the voice in my head saying “wait”.
Instead of moving on to the next call, I made myself unavailable and contacted a Marriott Rewards Associate. I told her what occurred and asked if there was anything we could do to thank the man. She informed me that she would credit additional reward points (which can be used for free night stays) to his account and contact him to let him know why.
Pay rate, working conditions, perks, and benefits are certainly worthy of consideration regarding one’s job. However, less tangible experiences often add genuine value as well. This experience is one such example. Not only did my employer empower me to be able to interact in a positive manner, my supervisor said “sweet” and a co-worker with “awesome” when I described the experience.
I just read an article over at TechCrunch about an upcoming “createathon”. This event is going to be focusing on emerging issue in the future. As robotics and automation decrease the demand both skilled and unskilled jobs, will the change in job demand mandate some type of minimum income standard?
It seems reasonable to assume this will be the case. Workers are being replaced by robots, the population is increasing and technology is constantly improving efficiency. While one might think the idea is odd at first, it takes only a few moments of thought to see this is going to become a real issue for society. Certainly seems a more important thing to debate rather than speculation on the colonization of Mars.
I am an advocate of setting goals and achieving them. I am often asked if I have a “system”. The answer is yes. However, it is more a method than a system and I can not claim ownership of its origin. In this post, I am going to share just that. I am going to do so by giving you and overview of a book. The book is the method. I highly recommend that you buy a copy of Alan Lakein’s How to Get Control of Your Time and Your Life (Signet). I suggest you read it, highlight it, do the exercises and refer to it often. You are likely curious as to why I feel this is such a great book. I shall satisfy your curiosity by outlining the book’s method. It is not my intent to reveal every detail of this book. I am simply giving you an overview so you can decide whether you should buy it or not. Frankly, I feel that if you wish to learn goal setting and planning then you should buy it. I am not alone on this thought, it is rated at 4.5 stars with 73 reviews at Amazon. Continue reading “Book Suggestion – How to Get Control of Your Time and Life”→
The 14th of August was going to become a day I will remember long and well. I was already busy enough but had to push myself to get some high priority stuff done. I had to prep for a meeting with my boss. We had to discuss the hiring of more safety escorts for the campus police department. Safety Escorts work for the police, they provide safety escorts, patrol the campus, staff sign in desks, help to lock and unlock the campus and are, basically, extra eyes and ears for the Police Department. Formally they are called Community Service Officers, we generally call ourselves CSOs. I am the student supervisor for the program. Fall semester would soon be upon us and we needed to rapidly fill our roster. Reviewing applications would be my life for the next few days or so I thought. Continue reading “Twenty-plus Hours of Darkness – The Midwestern Blackout”→